In order to participate on any ICAO Solicitation, vendors are required to create a supplier account on www.ungm.org and complete the registration at the Basic level.
Detailed guidelines are found on UNGM to create and manage your vendor/supplier account at the following link: https://help.ungm.org/hc/en-us/categories/360002380499-For-potential-suppliers. Under this link you will find the following and other guidelines:
For taking part in ICAO tenders on the new platform, we developed the following guidelines: Instructions for submission of tenders.pdf
ICAO does not provide technical support on either UNGM website, or In-Tend procurement platform.
For resolving problems with supplier accounts on UNGM, please follow this link: Submit a request – UNGM Help Center (https://help.ungm.org/hc/en-us/requests/new).
For resolving technical problems with participation in tenders / tender submission (in In-Tend), please send email to support [at] in-tend.co.uk (support[at]in-tend[dot]co[dot]uk), or dial +44 114 407 0065.